 At WSA Fire Systems, we provide world-class technical support. We strive to address all customer questions in a timely, friendly and professional manner to ensure total satisfaction.
Our technical support department is dedicated to providing priority support to our active customers who have attended a WSA Fire Systems Training. This policy allows us to maintain the highest level of customer service.
If you have not attended training, please be aware of the following policies and requirements:
- We require that you purchase a manual for the product that you are requesting support on prior to receiving technical support on our toll-free technical support line.
- Charges for manuals can be charged to your Master Card or Visa, so that you may receive immediate assistance.
WSA offers phone support during normal business hours, Monday thru Friday, 8:30am to 5:30pm EST. Our technical support number is: 212.643.8550.
You may also fax a description of your problem to 212.643.8559, or e-mail a support request to firesupport@wsausa.com.
*WSA Reserves the right to refuse sales and service to anyone
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